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Quality Improvement training

UCLPartners provides training to support individuals to increase their understanding and to develop capability to lead and deliver improvement work. Please note that all face-to-face trainings and events are on hold at the moment due to COVID-19.

Training and development

We provide training to support individuals to increase their understanding and to develop capability to lead and deliver improvement work.

We have been training clinical and non-clinical professionals since 2014. In that time, we have trained over 700 people in quality improvement, measurement for improvement and human factors and behavioural change.

Our training sessions are designed to empower individuals and organisations to work collaboratively to improve patient outcomes. We do this by supporting staff within the partnership to increase their improvement capability with basic skills and knowledge of quality improvement.

As well as our set course list, we also run bespoke training and development for organisations. If you are interested in arranging a bespoke course, get in touch here.

COVID-19 Update (May 2020)

All face-to-face trainings and events are on hold at the moment due to COVID-19.

Watch this space for more information on upcoming webinars and resources to help you with your QI projects.

Courses

Foundation training

Introduction to quality improvement

This one-day session provides attendees with the fundamental skills and knowledge needed to participate in QI initiatives using a systematic approach.

Based on the Institute for Healthcare Improvement’s Model for Improvement, this course is an exciting opportunity to learn the key methodology of quality improvement and how to get started with running improvement projects.

What does the course cover?

You will learn how to:

  • Describe the Model for Improvement and Plan, Do, Study, Act cycles
  • Identify aims using driver diagrams
  • Understand the specifics of measuring for improvement
  • Understand how to plan and carry out tests of change

Who is this course for?

The course is designed for anyone working in health and care organisations such as clinicians, allied health professionals, nurses, managers or administrators, within the our region.

If your organisation is not part of our region, please get in touch.

What attendees have said about the course

“The presentation was excellent. Good information. I didn’t have a clue before coming but now my head is filled with good vibes on QI.”

“Practical exercise were useful. Good to have some time away from clinic to think about/ formulate plans.”

How do I sign up?

To register for this course, visit Eventbrite, or contact our team at QI@uclpartners.com

Human factors training for healthcare professionals

This one-day session provides attendees with an understanding of how internal and external conditions affect our ability to provide high quality care by increasing awareness the human factors play in maintaining a safer practice.

What are Human Factors?

Human Factors encompass all factors that can influence people and their behaviour. In a work context, human factors are the environmental, organisational and occupational factors, as well as individual characteristics, which influence behaviour at work.

Why attend?

This course will help you and your team understand the crucial part that human factors play in team and individual performance of tasks and is key to a safer healthcare.

What does the course cover?

Following this session, you will:

  • Understand how and why errors are made and how to avoid them
  • Be able to recognise early signs of error and identify risks in advance
  • Be able to communicate more effectively under pressure
  • Have the knowledge to contribute to your organisation’s proactive safety culture
  • Understand whether interventions can make it easier for you to provide the best quality of care.

Who is this course for?

The course is designed for anyone working in health and care organisations such as clinicians, allied health professionals, nurses, managers or administrators, within our region.

If your organisation is not part of our region, please get in touch.

How do I sign up?

To register for this course, visit Eventbrite, or contact our team at QI@uclpartners.com

Intermediate training

Measurement for improvement

When it comes to improving quality, and applying quality improvement methodologies, measurement is often perceived as a challenge. However, it can be more straight forward and less time intensive than expected.

We have developed this one-day course to help people running improvement projects to equip themselves with the skills and knowledge to successfully measure and evaluate improvement.

What does the course cover?

Based on the Institute for Healthcare Improvement’s methodologies, this course will enable you to:

  • Develop meaningful aims
  • Choose and define appropriate measures
  • Map processes
  • Understand and complete driver diagrams
  • Plan and execute your data collection
  • Work with Pareto, Bar, Run and Statistical Control charts
  • Understand, identify and evaluate data variation
  • Analyse numerical and qualitative data
  • Design reports and story boards
  • Maximise the use of resources and networks
  • The course takes a practical and interactive approach to measurement, and participants will have the opportunity to work through a real-life project that they are currently working on.

Who is this course for?

The course is designed for people working in health and care organisations such as clinicians, allied health professionals, nurses, managers or administrators, who have previous experience of quality improvement work or quality improvement training.

Are there any prerequisites?

Participants are expected to be familiar with improvement methodologies, and have a practical understanding of techniques, such as PDSA cycles.

There will be some preparation work ahead of the session to enable you to make the most of the training. This will include:

  • Identifying an improvement project
  • Preparing a short summary of the improvement project
  • Considering measures and measurement challenges relevant to your improvement project
  • Agreeing to discuss your improvement project with the group throughout the day.

What attendees have said about the course

“It was great. Good pace, good interaction and good level of explanation. I would highly recommended as it is so useful.”

“Excellent! Really good trainers and I felt that everyone was paying attention. I also liked the group working.”

“Very clearly explained a difficult subject to explain (in my opinion).”

How do I sign up?

To register for this course, visit Eventbrite, or contact our team at QI@uclpartners.com

Appreciative enquiry

Appreciative Inquiry (Ai) is a way of looking at organisational change which focuses on doing more of what is already working, rather than focusing on fixing problems. It mobilises strategic change by focusing on the core strengths of an organisation, then using those strengths to reshape the future.

Ai is both a high-participation learning process to identify and disseminate best practices, and a way of managing and working that fosters positive communication and can result in the formation of deep and meaningful relationships.

Ai was developed by David Cooperrider and his associates at Case Western Reserve University in the mid-eighties. His wife Nancy, an artist, told him about the “appreciative eye” – an idea that assumes that in every piece of art there is beauty.
Ai applies this principle to business.

How it works

Appreciative Inquiry begins with analysing the “positive core” of an organisation (or a person) and then links this knowledge to the heart of the strategic change agenda.

The very act of asking a question influences the worldview of the person who is asked. Because human systems move toward what they persistently ask questions about, Appreciative Inquiry involves the deliberate discovery of everything that gives a system “life” when it is most effective in performance and human terms.

When we link the positive core directly to a strategic agenda, changes never thought possible are rapidly mobilised while simultaneously building enthusiasm, corporate confidence, and human energy.

Who is this course for?

The course is designed for anyone working in health and care organisations such as clinicians, allied health professionals, nurses, managers or administrators, within our region.

If your organisation is not part of our region, please get in touch at QI@UCLPartners.com

Register

To register for our next Appreciative Inquiry workshop, visit Eventbrite.

Quality improvement clinics

Have you ever found yourself in need of expert support when delivering QI projects?

We offer quality improvement clinics to provide one-to-one support to people who are running QI projects in health and social care settings.

Book a session with a member of the team to help you overcome challenges to driving improvement, such as:

  • Getting started
  • Planning tests of change
  • Defining measures, collecting data and analysing variation
  • Achieving engagement and buy-in from colleagues

If you require additional support with your QI project or have any specific queries, then these sessions are for you. These one-on-one sessions will provide specific guidance on your QI project.

Who are these clinics for?

The clinics are designed for anyone working in health and care organisations within our region who would like support with their quality improvement project work. If your organisation is not part of our region, please get in touch.

How do I sign up?

To register for this course, please contact our team at QI@uclpartners.com

Please note that foundation training needs to be completed before moving on to intermediate training.

For more information or if you have any questions please email the Quality Improvement training team here on QI@uclpartners.com.