We advise implementing the Proactive Care Frameworks through the following phases: engagement, kick-off and mobilisation.
In this section we outline the approach to these phases.
Engagement phase
The key aim of the engagement phase is to share the Frameworks in your local area and to understand local priorities and challenges that the frameworks may be able to address.
The key activities to focus on during this initial engagement phase are to:
- identify and engage with key stakeholders to understand their priorities.
- develop a shared vision for implementing the Frameworks.
Kick-off and mobilisation phase
The key aims of this phase are to build a shared understanding of how to adapt the frameworks, identify support needs, provide relevant training and prepare for implementation.
The key activities to focus on during this initial engagement phase are:
- Establishing programme governance and delivery plan
- Identify local clinical and non-clinical leads, local system partners
- Identify priority group and condition of patients to focus on,
- Plan workforce support, including resourcing, training and shared and learning.
- Agree approach to patient engagement to inform implementation of the frameworks.
- Define data and evaluation approach including key metrics required and data collection approach
By the end of the kick-off and mobilisation phase, you would want to have achieved the following:
- Developed a plan for pilot focusing on small number of sites and patients
- Set up project and steering groups
- Developed and delivered training for staff
- Adapted frameworks, particularly pathways, to fit local system
Supporting resources
To support you with the engagement phase, we have developed the following key documents and tools.
Implementation workbooks
The UCLPartners clinical and education teams have created the Proactive Care Frameworks along with the Implementation workbooks on how to implement the Frameworks effectively to improve patient care today.
Online QI modules
The “Introduction to Quality Improvement” modules provide both knowledge and practical support to understand what quality improvement (QI) is and how to implement a QI project. Access the online “Introduction to Quality Improvement” modules.
Key documents
- Implementation guidance: Engagement and Kick-off phases
- Delivering on Primary Care Incentives
- Q&A PCN/Practice Level Common Questions
- Slide deck to be used for introductory meetings
- Proactive Care Frameworks introductory meeting agenda and guide
- Stakeholder Engagement