How to guide for non face-to-face clinics

Non face-to-face clinics (also known as virtual clinics) can help reduce unnecessary outpatient visits, saving time and money for patients and the health service. The NHS aims to avoid up to a third of the number of face-to-face outpatient visits over five years, removing the need for up to 30 million outpatient appointments each year.

Our how-to guide, developed by UCLPartners in collaboration with NHS clinicians, managers and patients, provides a comprehensive guide to setting up non-face-to-face clinics, including how to develop a project plan and business case.

It is free to use, delivered through both text and videos, and can be accessed through our website.

Non face-to-face clinics can be delivered through two models:

• Synchronous: where patients and clinicians interact in real time, for example by webcam or phone.
• Asynchronous: where patients and clinicians interact at different times, for example secondary care specialists make decisions about a patient’s management based on data gathered in primary care.

Find out more

Visit the how to guide for non face-to-face clinics.

The guide was developed in collaboration with Health Education England