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Doing Things Differently webinar series

Doing Things Differently is a series of virtual sessions hosted by UCLPartners looking at how the experience of managing the COVID-19 pandemic can be used to deliver care differently in future.

The emerging nature of the crisis required teams and organisations to adopt an agile approach and change the way they worked, which has resulted in episodes of excellence that we can all learn from.

Each session will have a different topic focus and/or setting, but the lessons will have broad interest and applicability.

7 July: Learning from Nightingale London: Implementing a Learning Systems Approach

What is a learning system? How was the approach used in setting up the Nightingale London in response to the COVID-19 crisis and what lessons can we implement more broadly?

In this webinar we learned about the approach taken by the team at the Nightingale London and how they used this to introduce agile improvements over time. In learning from what was done here, we explored what lasting lessons there are for teams and organisations who want to implement a similar approach themselves.

The panel included:

  • Jenny Shand, Director, UCLPartners & Executive Lead at Care City
  • Richard Bohmer, Senior Visiting Fellow, Nuffield Trust
  • Dominique Allwood, Assistant Director, the Health Foundation and Consultant in Public Health Medicine and Quality Improvement, Imperial College Healthcare NHS Trust
  • James Mountford, Director of Quality, Royal Free NHS Trust
  • Andrew Wragg, Director of Quality and Safety, Barts Heart Centre, Barts Health NHS Trust

You can view the session below:

4 August: Staff wellbeing – learning from a national NHS crisis

The response to COVID-19 put unprecedented pressures on staff working in health and care settings.

Long hours wearing uncomfortable protective equipment, managing patients suffering from a novel disease, with rapidly changing treatment protocols and often devastating outcomes.

In the second of our Doing Things Differently series, we will learn what a variety of hospitals did to develop their training and support packages for staff during this time. In our learning, we will explore what practical tools and measures other organisations can adopt in their own setting to support the wellbeing of their staff.

Speakers included:

  • Sandi Drewett, Director of Workforce and Organisational Development, Moorfields Eye Hospital NHS Foundation Trust and Deputy HR Director, NHS Nightingale London
  • Jo Cooke, Tracheotomy Advanced Nurse Specialist, Great Ormond Street Hospital NHS Foundation Trust
  • John Jeans, Anaesthetist, Imperial College Healthcare Trust
  • Bryn Baxendale, Chair, HEE Simulation Advisory & Development Committee, Health Education England, and Clinical Lead for MSc in Quality & Patient Safety Improvement, University of Nottingham
  • Chris Caldwell, Director of Nursing and Director of NWSDU, The Tavistock and Portman NHS Foundation Trust
  • Krishna Bakhai, GP Registrar, Sutton and Chloe Kitto, Highly Specialised Occupational Therapist, RNOH and Clinical Leads, Wellbeing Team, NHS Nightingale London
  • Rebecca Graham, Director of HR and OD, UCLPartners

You can view the session below:

9 October: Care Homes and Care Pathways

In our third Doing Things Differently webinar, we focused on care homes and how the response to a global pandemic led to strengthened collaboration, innovative approaches and lasting system changes.

You can view the session here: