Improving patient care with Care Opinion
Care Opinion is an online patient feedback platform for health and social care. It offers patients and carers an easy way to anonymously and securely share their experiences and feedback with their healthcare provider. Healthcare staff can listen, gain insight, respond, and act on the feedback, improving patient experience. It also gives trusts the chance to recognise staff who are going above and beyond in the treatment of patients.
Supporting our partners to use Care Opinion
We are committed to helping healthcare organisations to increase patient involvement in quality improvement. We are currently supporting four secondary care departments in our region to pilot Care Opinion for six months until December 2019. Using this platform gives our partners a chance to capture what really matters to patients and identify themes for improvement, as well as celebrating what works well and boosting staff morale.
Departments taking part in the pilot are:
- Neuro Rehabilitation Centre – Royal Free NHS Foundation Trust
- Maternity Department – Barking, Havering and Redbridge University Hospitals NHS Trust
- Maternity Department – University College London Hospitals NHS Foundation Trust
- Emergency Department – North Middlesex University Hospital NHS Trust
During the pilot these departments have full access to Care Opinion and receive hands-on support to implement the platform. When the pilot ends these departments will have the opportunity to receive up to 50% funding towards an annual subscription.