UCLPartners to work with Doc Abode to scale AI scheduling system
The Urgent and Emergency Care system in the NHS faces significant challenges, particularly in balancing patient need with staff time and availability. Current scheduling for urgent community services is often disjointed and reactive, causing delays, avoidable hospital visits, and added strain on already stretched teams.
Doc Abode is an AI-powered dynamic scheduling system designed to streamline the process of matching patients with the right healthcare professionals at the right time. It works to ensure patients benefit from prompt care, whilst alleviating the administrative burden on clinical staff. Doc Abode’s impact has been demonstrated through their work with Central and North West London NHS Foundation (CNWL), showing a 120% increase in patient visits per shift, 71% increase in patient contacts, and 50% decrease in bank staff costs.
Following a roll out of the system in CNWL across eight London boroughs, the company has successfully secured further funding through SBRI Healthcare’s Urgent and Emergency Care award to build its evidence base. It will do this by deploying across three North Central London NHS Trusts – Whittington, Central London Community Healthcare, and North Middlesex. This work will provide an opportunity for the technology to be refined, further enabling national scale across the healthcare service.
We will lead an independent evaluation of the implementation of Doc Abode across the three North Central London NHS trusts, looking at cost savings, patient outcomes and quality of care, and service efficiency.
Kate Cheema, Director of Evaluation and Insights at UCLPartners said:
After working with Doc Abode to support their project proposal and interview, we are delighted they have achieved the funding to further develop this exciting innovation at scale. We are looking forward to working with Doc Abode to bring our specialist evaluation expertise to help understand the impact the technology has for patients and clinical teams, and how it can be adapted to further improve outcomes.
Dr Taz Aldawoud, Founding CEO of Doc Abode said:
Urgent community care needs the same level of coordination and real-time intelligence as emergency departments or ambulance services, but with fewer resources and often greater complexity. Doc Abode is providing the infrastructure to make this possible. We’re proud to be working with UCLPartners to rigorously evaluate our platform and demonstrate how it helps the NHS deliver faster, safer, and more responsive care closer to home, without disrupting the frontline.
This work was commissioned and funded by SBRI Healthcare. SBRI Healthcare is an Accelerated Access Collaborative (AAC) initiative, in partnership with the Health Innovation Network. The views expressed in the publication are those of the author(s) and not necessarily those of SBRI Healthcare or its stakeholders.
