A new film, produced by UCLPartners and Newham Clinical Commissioning Group (CCG), shares the powerful story of how one GP practice has used Quality Improvement (QI) to transform patient and staff experience.
Newham GP, Dr Nazmul Hussain, developed a passion for Quality Improvement (QI) through his involvement with UCLPartners’ and Newham CCG’s partnership programme.
Dr Hussain and his team at Wordsworth Health Centre have used QI to improve their patient appointment system, upskilling reception staff and signposting to alternative community services.
The team credit their health centre’s turnaround to their adoption of QI methodology.
This project is one of many taking place in GP surgeries around Newham as a result of the GP development arm of the Newham Partnership Programme.
Watch the film to hear more from Nazmul and his team