New report reveals the reality of AI adoption in London healthcare

We have published a report in collaboration with the Health Foundation, providing the first overview of the state of how artificial intelligence (AI) is being adopted in the NHS in London.  

Amid a growing spotlight on AI’s potential to transform healthcare, the report, AI in London healthcare: The reality behind the hype, examines how AI is currently being used, identifies key challenges, and outlines the collaborative approach needed for responsible and scalable AI adoption across the NHS. 

The research, which includes insights from interviews and survey responses with senior NHS decision-makers, highlights that while AI has the potential to improve patient care and operational efficiency, its adoption remains fragmented. Many AI initiatives in London’s NHS are still in the pilot phase, driven by individual champions or short-term funding rather than a system-wide strategy. 

Key findings from the report include: 

• AI adoption in London’s NHS is in its early stages, with many initiatives still in pilot phases rather than fully embedded into routine care. 

• The lack of appropriate digital and data infrastructure is a major barrier to scaling AI solutions. A structured framework for AI implementation is needed to ensure integration with broader NHS digital transformation efforts. 

• NHS staff require additional training and leadership support to successfully implement AI in a way that enhances patient care, improves efficiency, and addresses health inequities. 

• Greater collaboration between NHS organisations, academia, and industry is needed to accelerate responsible AI adoption, share best practices, and avoid duplication of efforts. 

Dr Chris Laing, Chief Executive Officer at UCLPartners said: 

AI is already making an impact in London’s NHS, but for the first time, this report captures the reality of its adoption. London has the talent, technology, and data to be at the forefront of emerging technologies, but success depends on moving beyond isolated pilots. We know that AI isn’t a magic bullet; its value lies in clear purpose and a system-wide approach. It is only by working together, we can turn AI’s potential into real impact for patients and staff – thanks to the Health Foundation and all contributors in making this report possible.

Assistant Director (Insight & Analysis) in the Improvement team at the Health Foundation, Tim Horton, said: 

Used responsibly, AI holds huge potential for improving care, increasing efficiency and supporting patients in managing their health. But, as this report shows, a more strategic approach will be needed to realise these benefits. Greater collaboration between the NHS, industry and academia will be vital, as will better training, support and advice for NHS organisations seeking to implement new AI technologies.

The full report, AI in London healthcare: The reality behind the hype, is available here to read.