Chapter 5: Listening

Listening is how we learn, how we demonstrate care, and how we come up with the best solutions for moving forwards.

Videos

Chapter 5 part 1: Listening

Chapter 5 part 2: Keyword questions

Chapter 5 part 3: Rephrase and check

Chapter 5 part 4: Listening in conflict (HEAR)

Chapter 5 part 5: Apologies

Chapter 6: Conclusion

Worksheets

Listening 5.1 & 5.2 & 5.3: keyword questions, re-phrase and check

Listening 5.4: HEAR

Listening 5.5: Apologies