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Education and training for managing low risk patients

These materials and resources are designed for Health Care Assistants (HCA) or those in suitable roles within the primary care team (this could be pharmacy technician, physician associate etc), to support the management of patients with long-term conditions who are identified as low risk.


Here, you will find protocols that can be used by HCAs or similar, to contact people with asthma, COPD, type 2 diabetes and cardiovascular disease, who are low risk.

We advise these protocols are not used with patients until HCAs or those in similar roles have completed the training and education support that goes with them.

How to use these protocols

Watch the video below which goes through each protocol in detail and how to use them.

Practical training resources can be found in our lists of digital tools.


UCLPartners in partnership with CareCity has developed training primarily aimed at those staff contacting low risk patients. It includes how to use the protocols along with motivational interviewing and health coaching principles. We are working with WEL CCGs and North Central London to make this available to help delivery of these frameworks.

Primary care webinars

We currently offer a monthly series of primary care webinars for Primary Care staff.

  • The aim of these is to support staff development by:
  • Sharing learning and best practice
  • Collectively problem solving
  • Celebrating success
  • Building peer networks

As local health systems take on the primary care support package, we will set up networks based on geography to build the skills and expertise of different workforce groups, e.g. HCAs, physician associates etc.

Resources from previous primary care webinars

Supporting general practice post COVID-19 recovery (Wednesday 27 May 2020) 

  • Download the slides from this session here.

Focus on Type 2 Diabetes (Thursday 25 June 2020)

  • Download the slides from this session here.

Structured Medication Reviews (Thursday 30 July 2020)

Opportunities and challenges of managing long-term conditions in Integrated Care Systems (September 2020)

  • Download the slides from the session here.

PCN Pharmacy Workforce Development (November 2020)

For details of the next CoP, please see our events page. For more information please email

Health coaching/ motivational interviewing training

Because no one likes being told what to do, we suggest everyone involved in contacting patients takes part in one of our courses to help you have better conversations with patients. 

Please contact to find out more.

Digital Tools

Various digital tools are available to support with long-term condition management. Here, you can find reliable tools that can be used support both staff and patients.

Download our list of digital tools, including those for use by patients and some for healthcare professionals: