Facing the Challenge
I’m Still Me was a joint project undertaken by National Voices, Age UK, and UCLPartners to develop a set of narrative statements that describe the way in which older people want high quality coordinated care that supports them.
For this work, we looked particularly at older people who might be vulnerable to sudden deterioration in their health, possibly including crisis or hospital admission. Similar pieces of work with other groups of service users – such as people using mental health services – have resulted in new quite extensive new sets of ‘I’ statements giving their perspectives on their care and support.
With older people, there was a different need. We found that although the statements in the existing Narrative were relevant to older people, many of whom we spoke to were less concerned about the specific type of service provision, and more concerned about the outcomes that matter in relation to living their lives.
The ‘I’ statements were initially drafted by the project steering group around the key themes that emerged from the literature review, survey, interviews, and workshops. The narrative was then reviewed, revised, and verified through further discussion with a group of 74 people from the older population.
The aim of the ‘I’ statements is to help commissioners and providers of health and social care to work together with older people to design the proper care that will achieve the outcomes that matter most to them.