Breakfast Club: Behavioural Insights and healthcare communications
26 September, 8.30am - 10.00am
What is this session?
Our Breakfast Clubs are intended to be a space for people working in the UCLPartners region to connect, share knowledge and learn from each other.
This Breakfast Club session will look at factors that influence behaviour, specifically focusing on the communication patients receive, such as appointment letters and pre-operative advice. We will explore the impact that language has on behaviour and how small changes could make a big difference. Please come prepared to share your experiences and bring an example of a letter or patient information leaflet that you think could be improved as we’ll do this together in the session.
Who is it for?
The session is designed for anyone working in health and care organisations such as clinicians, allied health professionals, nurses, managers or administrators, within the UCLPartners region interested in learning and sharing experiences, come prepared with your examples of challenges and successes. Breakfast is provided.